Legal & Policy
Welcome to Monteperle Wines! This page outlines the important policies that apply when you shop with us. If you have any questions, please feel free to reach out.
Monteperle Wines | Jia Yuan Hua Australia Pty Ltd | ABN: 27618115763
Privacy Policy
This Privacy Policy sets out our commitment to protecting the privacy of your personal information that we collect through this website monteperle.com.au (Site) or directly from you.
Please read this Privacy Policy carefully. Please contact us if you have any questions.
You providing us with personal information indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it.
If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this Site or any products and services offered on it.
1. Type of personal information collected
Personal Information: The type of personal information we collect may include name, email, address, phone number, or what is set out on our website.
If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.
2. Collection and use of personal information
We collect and use the personal information for purposes including to contact and communicate with you, for internal record keeping and for marketing.
3. Disclosure of personal information
We may disclose personal information for purposes including to provide our products and services to you, and as required by law.
Where we disclose your personal information to third parties for these purposes, we will request that the third party follow this Privacy Policy regarding handling of your personal information.
4. Access to and correction of personal information
Access: You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth). An administrative fee may be payable for the provision of information. We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Correction: If you believe that any information, we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their personal information changes. We will respond to any request within a reasonable time. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.
5. Complaints about breach
If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach, please contact us on the email address info@monteperle.com.au
6. Unsubscribe
To unsubscribe from our e-mail database, or opt out of communications, please contact us at the details below.
7. Storage and Security
We are committed to ensuring that the information you provide is secure.
Terms & Conditions
By using our website and purchasing from us, you agree to the following:
- All prices are in AUD and inclusive of GST unless stated otherwise.
- You agree to provide accurate shipping and billing information.
- Orders are subject to availability. We reserve the right to cancel or refuse orders at our discretion.
- All content on this website is the property of Jia Yuan Hua Australia Pty Ltd and may not be reproduced without permission.
In accordance with South Australian law:
SA Liquor Licence No. 57616331
Under the Liquor Licensing Act 1997, it is an offence to sell or supply liquor to a person under the age of 18 years, or for a person under the age of 18 years to purchase or attempt to purchase liquor.
Shipping Policy
We currently ship to addresses within Australia only.
- Processing Time: Orders are typically packed and dispatched within 1–3 business days.
- Shipping Carrier: We use trusted national carriers such as Australia Post.
- Shipping Cost: Flat rate or free shipping thresholds may apply—details shown at checkout.
- Tracking: Once your order is dispatched, you will receive a tracking link via email.
Refund & Returns Policy
We want you to love what you order! If something isn’t right:
- Damaged or faulty items: Please contact us within 7 days of delivery with photos of the issue. We’ll organise a replacement or refund.
- Change of mind: Unfortunately, we do not offer refunds for change-of-mind purchases unless required under Australian Consumer Law.
- Returns: Items must be unused, unopened, and in original condition. Return postage is the customer’s responsibility unless the item was faulty.
To start a return, please contact us via email or phone and we’ll help you sort things out promptly.